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LEON QUECK

LEON QUECK

LEON QUECK

UX/UI design.

UX/UI design.

UX/UI design.

But I don’t let it get to my head.

But I don’t let it get to my head.

After three years learning graphic design, three years in customer support, I now fix the problems I used to hear people complain about.

After three years learning graphic design, three years in customer support, I now fix the problems I used to hear people complain about.

Head_line

PureGym Switzerland removed live gym occupancy from its app in April 2025, while still advertising the feature on its website. I coded 100 App Store reviews and compared the app against competitors to work out what that cost members, then redesigned the flows around it. The result is a case for treating a removed feature as a retention problem rather than a UI one.


Read the case study →


Live tab

PureGym Switzerland removed live gym occupancy from its app in April 2025, while still advertising the feature on its website. I coded 100 App Store reviews and compared the app against competitors to work out what that cost members, then redesigned the flows around it. The result is a case for treating a removed feature as a retention problem rather than a UI one.


Read the case study →


Live tab

Selected Work

PureGym

PureGym

PureGym Switzerland removed live gym occupancy from its app in April 2025, while still advertising the feature on its website. I coded 100 App Store reviews and compared the app against competitors to work out what that cost members, then redesigned the flows around it. The result is a case for treating a removed feature as a retention problem rather than a UI one.


Read the case study →


Live tab

Selected Work

PureGym

Car rental sites hide the real cost until checkout or the desk. Across five usability tests on six live rental sites, I mapped where people lost track of the price and the deposit, then redesigned the full booking flow for a fictional brand around one rule: the price you see is the price you pay, deposit included.


Read the case study →


passo. homepage
passo. car selection
Home
Car
Pay
Confirm
The three promises from the research sit right under the search.

Car rental sites hide the real cost until checkout or the desk. Across five usability tests on six live rental sites, I mapped where people lost track of the price and the deposit, then redesigned the full booking flow for a fictional brand around one rule: the price you see is the price you pay, deposit included.


Read the case study →


passo. homepage
passo. car selection
Home
Car
Pay
Confirm
The three promises from the research sit right under the search.

Car rental sites hide the real cost until checkout or the desk. Across five usability tests on six live rental sites, I mapped where people lost track of the price and the deposit, then redesigned the full booking flow for a fictional brand around one rule: the price you see is the price you pay, deposit included.


Read the case study →


passo. homepage
passo. car selection
Home
Car
Pay
Confirm
The three promises from the research sit right under the search.

passo.

passo.

passo.

where users get stuck

01

Finding the problem

I go through a flow the way users do and document where they drop off, and why. The output is a prioritised list of what’s broken, with the reasoning behind each item.

02

Designing the fix

Rebuilt screens, prototypes, and specs developers can build from. Where it makes sense I build it myself in Framer, including custom React components when a design needs them.

01

Finding the problem

I go through a flow the way users do and document where they drop off, and why. The output is a prioritised list of what’s broken, with the reasoning behind each item.

02

Designing the fix

Rebuilt screens, prototypes, and specs developers can build from. Where it makes sense I build it myself in Framer, including custom React components when a design needs them.

How I work

How I work

where users get stuck

01

Finding the problem

I go through a flow the way users do and document where they drop off, and why. The output is a prioritised list of what’s broken, with the reasoning behind each item.

02

Designing the fix

Rebuilt screens, prototypes, and specs developers can build from. Where it makes sense I build it myself in Framer, including custom React components when a design needs them.

How I work