SUPPORT TICKET · #0003

Need a designer who actually gets users.

Opened today by you · Assigned to Leon Queck · Channel: this website

#0003

Need a designer who actually gets users.

Open

Ticket #0003 created · Today, 09:14

You

Requester

09:14

Hi — I need a designer who actually gets users. Not just someone who makes things look nice.

Can you help?

Leon is typing…

Assigned to Leon Queck · Status: Open → In progress

Leon Queck

Agent

09:16

Hi, Leon here. Quick background, so you know who you’re talking to:

Three years of graphic design training — a state-recognised German vocational qualification. Then three years in customer support. Now UX.

It looks like a detour. It wasn’t. Each step left behind exactly what the next one needed.

Leon Queck

Internal note · only visible to agents (and now you)

09:17

Three years of tickets exactly like this one. People describing where a product failed them — where they got confused, what they couldn’t find, what made them give up.

Usually annoyed. Always specific.

It left me with a precise ear for what a broken flow sounds like from the user’s end. Best research I never had to recruit for.

Leon Queck

Agent

09:19

In case you’re wondering why UX: design was always the goal — I just lacked something to build toward. Graphic design had thinned out.

UX is work that makes things genuinely easier for the person on the other end. After three years on the other end, that felt obvious. It’s also something I can keep doing for a long time.

You

Requester

09:21

Honest question: how experienced are you?

Leon Queck

Agent

09:22

Honest answer: early.

I have a full-time job, and everything after it goes into this — a UX certificate, one case study, and this site.

I’d rather say it than have you work it out. It costs nothing with people who can already tell, and it buys some credibility with everyone else.

↧

UX-certificate.pdf

↧

PureGym-case-study ↗

↧

this-site.url

You

Requester

09:24

Also… why is there a clay head on your homepage?

Leon Queck

Agent

09:25

Because work doesn’t have to look anonymous to be taken seriously. Personality is a design decision — same as type, spacing, or where the button goes.

Hence the head.

head.png

claymation · follows your cursor · open on homepage ↗

claymation · open on homepage ↗

Leon Queck

Auto-reply

09:26

Leon is away from his keyboard right now.

[ one specific non-design detail — placeholder, replace with the real thing ]

Status: In progress → Resolved · 09:27

RESOLUTION

Two ways to close this ticket.